FAQs

Welcome to the FAQs page. Here, we've compiled answers to some common questions to provide you with quick assistance. If you don't find the information you're looking for, feel free to contact our customer service team for further assistance.

1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery. If you encounter any issues with tracking your order, please contact our customer service team.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Apple Pay, Diners Club, Discover, JCB. At checkout, you'll see all available payment methods for your convenience.

3. Do you offer International shipping?

Yes, we offer International Orders

4. How can I initiate a return or exchange?

If you wish to return or exchange an item, please contact our customer service team within 15 days of receiving your order. Provide your order number and reason for return, and we'll guide you through the process. Please ensure that the item(s) are in their original condition with all tags attached.

5. What if I receive a defective or damaged item?

In the rare event that you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or issue a refund as per our Return Policy. Your satisfaction is our priority, and we'll do our best to resolve any issues promptly.

6. Can I cancel my order after it has been placed?

We aim to process orders quickly to ensure timely delivery. If you wish to cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, but you may initiate a return once you receive the item(s).

7. Do you offer discounts or promotions?

Yes, we frequently offer discounts, promotions, and special offers to our customers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals and promotions.

8. How can I contact customer service?

If you have any questions, concerns, or feedback, our customer service team is here to assist you. You can reach us via email at frugalstoreusa@gmail.com. We strive to respond to all inquiries promptly.