Shipping & Return Policy

Thank you for shopping with us. We want to ensure that your shopping experience is smooth and hassle-free. Please read our Shipping and Return Policy carefully before making a purchase.

Shipping Policy

  1. Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase, unless otherwise stated. Please note that processing time may vary during peak seasons.
  2. Shipping Methods: We offer several shipping options to accommodate your needs. These options may include standard shipping, expedited shipping, and international shipping. Shipping costs and delivery times vary depending on the selected shipping method and your location.
  3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs at checkout before completing your purchase.
  4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
  5. Delivery Time: Delivery times  vary depending on your location and the shipping method chosen. Please refer to the estimated delivery times provided at checkout for more information.

    Return Policy

    1. Returns: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 15 days of receiving it for a refund or exchange. Please note that returned items must be in their original condition, unworn, unwashed, and with all tags attached.
    2. Return Process: To initiate a return, please contact our customer service team at frugalstoreusa@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item(s). Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
    3. Refunds: Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original method of payment.
    4. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
    5. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact us immediately. We will gladly replace the item or issue a refund.

      Contact Us

      If you have any questions or concerns about our Shipping and Return Policy, please don't hesitate to contact us at frugalstoreusa@gmail.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience.